Question 1

How long does it take to process an order?

Accepted Answer

Physical book/audiobook orders are typically processed and shipped within 5 business days. Digital product orders are available for immediate download after payment confirmation.

Question 2

Can I change or cancel my order after it has been placed?

Accepted Answer

All sales are final.

Question 3

Do you ship internationally?

Accepted Answer

Unfortunately not at this time, but I am hoping to do so in the future.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

Question 5

What if my order arrived damaged?

Accepted Answer

In the event of damaged goods, please take a photo of the damaged book and packaging and email to help.shiromispeaks@gmail.com within 7 days for refund.

Question 6

How do I download my digital purchase?

Accepted Answer

You'll receive an email from BookFunnel telling you how you can download your ebook or audiobook. Ebooks can either be read in the BookFunnel app or you can download the MOBI or EPUB version. Audiobooks are available either via the BookFunnel app, or as MP3 files to download.

Question 7

Can I return a product?

Accepted Answer